Software Development Training and Documentation Manager

Multi-disciplined manager within the Customer Experience Group of CTCT

• Agile & collaborative management style
• World Class UX, training & documentation systems - software environment
• Caterpillar Trimble Control Technologies Division - CTCT

We are Trimble! We design, build, and maintain roads and buildings. We survey land and subdivide areas into cities. We improve crop yield in farms to feed and fuel cities. We track vehicles that transport goods from point A to B to support the economy and feed cities. We have solutions that meet the needs of the eco-system. This is the universe we live in and this is what we do. We transform the way the world works. www.trimble.com.

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning and control products for earthmoving and paving machines in the construction and mining industries. These products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. As CTCT systems have been in the market for many years, they are looking for a training and documentation re-fresh.

The role of Training and Technical Documentation Manager is responsible for leading the development of this change to a multimodal, multifaceted, and innovative solution. This will require you to dive into a complex ecosystem of training and documentation and position the function to positively impact velocity and change.

An important part of this role is managing the communication between CTCT and multiple groups within both Cat and Trimble, including marketing and sales, product support, user experience, and service groups. Communication is critical to ensure programs complement and support the parent objectives.

The successful applicant will have a strong people and project management background with exposure to technical communications/documentation, and training and learning management systems.

Key responsibilities

• Manage the people
  • Provide day-to-day guidance, coaching, and support to training and documentation teams.
  • Proven experience in proactively identifying and resolving issues early while maintaining relationships.
  • Collaborates with design and architecture teams to deliver an end to end customer experience with high continuity.
  • Develop a team environment that values diversity and uses various individual's strengths to the benefit of the team
  • Leadership qualities with high energy and the ability to work well with diverse groups of people and motivate them to achieve common objectives.
• Manage the work
  • Manage the development, publishing, & distribution of software and hardware product documentation such as overviews, user guides, installation manuals, implementation guides, online help, technical reference information, product update bulletins, glossaries, etc.
  • Monitor effectiveness of tools and processes for delivering documentation and training.
  • Monitor budget for documentation and training projects.
  • Develop detail-level work plans, schedules, estimates, resource, and budget requirements. Monitor progress, conducts status meetings, and addresses problems or delays.
  • Coordinate integration of project plans, goals, content, media, and tools across various types of product documentation and training.
  • Proven hands on technical project management experience with the ability to handle multiple projects concurrently is required.
  • Coordinate translation of training and documentation materials for over 25+ languages.
• Develop a new solution
  • Utilize novel documentation and training delivery strategies to develop, deliver and support a world class training and documentation solution.
  • Identify and assess future and current training needs; manage the development, and execution of training.
  • Steer organization and direct reports to collect and leverage customer feedback to improve product Training and Documentation offerings.
  • Ability to work in a highly collaborative environment; able to collect, interpret and prioritize internal and external feedback.
  • Ability to work in a fast-paced environment with aggressive deadlines.

Key Competencies

• Software/Technology - familiarity with the range of design and communication tools. The Training and Documentation team use; PC software packages such as Adobe Photoshop, Illustrator, Pagemaker, Framemaker, and/or Flare documentation tools.
• Relationship Management - highly collaborative and work effectively with a global team and effectively promote change.
• Influence - effectively promote change within the stakeholder groups
• Project Management - planning and delivery to programme, accurate and timely reporting; utilising on-line task management, chat and Google tools.
• Communication - strong verbal and written skills, (reasonable technical writing)
• Commercial - consideration of IP, financial management, markets relative to Training and Documentation
• Continuous improvement - apply benchmarked initiatives to best practice systems and processes, focus on World Class Training and Documentation solutions
• Leadership - develop capacity, productivity and velocity of team capability, empower and engage to new levels
• Agility & Drive - to thrive in a fast paced/dynamic entrepreneurial and culturally diverse environment.

Education and Experience

• Bachelor's degree or higher
• Previous leadership experience
• Previous project management experience
• 5+ years cumulative experience gaining exposure to technical writing/documentation and training functions, system development and execution utilising contemporary UX methodologies and relevant information technology applications
• Experience in a software envelopment environment
• Industry & Products - affinity with multi-disciplined engineered solutions to markets
• Global company exposure; ability to travel (15-25%)

Trimble employees represent diversity of the organisation's products and markets and can be found in over 30 countries, working closely with their colleagues around the world. Due to the geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success!

Please apply on line to www.farrowjamieson.com and/or make initial confidential enquiries to Sue Jennings.

Contact:

• Sue Jennings
• sue@farrowjamieson.com
• 03 963-9152